As per the request made by the school, the Ministry of Labor & Human Resources fielded an expert of four Auditors to conduct the trial audit on Quality Management System (QMS) from 4-6 May 2021. The auditors carried out an in-depth review of the following ten processes and issued their observations and areas of improvement:
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Process of Programme Development, Delivery and Evaluation
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Process of Resource Management
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Process of trainees’ Registration and Admission
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Process of trainees’ Support Services
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Process of Document Control and Records
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Process of handling of complaints and non-compliances
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Process of trainees’ assessment
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Process of Internal and external communications
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Process of Internal Monitoring & Measuring System
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Process of Internal Auditing
The whole process was educative and provided good learning opportunity for improvements on the best practices of quality assurance. The school will make improvements on the observations made by the Auditors, after which request will be made to the Ministry for another round of audit and subsequent issuance of QMS certification.
QMS Auditing by MOLHR
